BCN Languages - Gràcia

I absolutely loved the school and the entire experience! I completed an intensive A2 Spanish course here, and it was fantastic. The teachers were incredibly accommodating and supportive, and the staff was always kind and caring. I truly felt like part of the community—and most importantly, I learned so much! I’ll definitely continue improving my Spanish here.

Hemos gestionado la visa de estudio con Tatiana y todo perfecto desde el principio. También el personal académico muy amable y profesional.

Highly Not Recommended! I’m not able to comment on quality of courses in this school but can definitely highlight a very poor customer orientation. My experience: Reserved a Mon – Wed course 1 month in advance. 1 hour ahead of first class the school notifies me that the schedule changed to Tuesday - Thursday therefore I was supposed to go the following day. I kindly advised that with 1 hour notice I could not change my plans and make the first class the following day however could have adjusted my schedule going forward. I requested to not be charged the first class due to 1-hour notice provided – talking about €10 out of approx. €300 course. The feedback I received was that reimbursement was not possible as 24 hours’ notice was provided considering that the class was moved to the following day. I requested to cancel my course and reimburse me of €60 provided as deposit to the course. It took me exactly 1-month, numerous phone calls and visits to the school to get the money back.

Las clases espectaculares, me encantan, me parecen super dinámicas y creo que a pesar del poco tiempo que llevo cursando, siento que el avance es muy notorio y estoy muy contento con los resultados conseguidos hasta el momento. Las 2 profes Nadia y Cecilia son excelentes en verdad, muy atentas y pacientes con nuestras dudas, siempre buscando la mejor forma para que se nos haga más ameno el aprendizaje y el tiempo en clase. Ambas muy buenas personas, para mi eso es un aspecto muy importante. En general la experiencia desde el primer contacto con Tatiana, luego con Maria, con Javier y finalmente con las profes ha sido muy satisfactorio. Muchas gracias!

I bought a three-month course and attended the first two lessons. Then, due to a serious personal situation, I had to leave Barcelona (at first, I thought it would only be a few days, a week at most, but it dragged on), so I didn't take any more lessons. About a month later, because I simply hadn't had the time earlier, I wrote to the school's email saying I could no longer attend lessons for personal reasons and asked for a refund of half of the amount I had paid. It seemed fair, we still had more than half the course left, and I definitely wouldn't be taking any more lessons. Unfortunately, I received a response saying I hadn't given them advance notice that I wouldn't be attending, which I would have understood at the time if I had wanted a 100% refund, but I didn't. Although I personally only took TWO lessons, I asked for a 50% refund. They offered me a voucher for the remaining lessons and told me it was exceptional. But I didn't want the voucher; I wanted a refund. I'm very disappointed with the whole approach.